What We Collect
Name, contact details, date of birth, payment info, and gaming activity data required for account operation and KYC.
Why We Collect It
To verify your identity, process payments, comply with PAGCOR and AMLC regulations, and provide support.
Who We Share With
Only trusted service providers, regulators, and payment partners strictly necessary to operate gl59.org.
How Long We Keep It
For as long as your account is active, plus up to 5 years after closure to meet regulatory retention obligations.
Your Rights
Access, correct, delete, object, and port your data. Submit a request any time via [email protected].
How We Protect It
TLS encryption in transit, AES-256 encryption at rest, strict access controls, and regular security audits.
We Built Privacy Into gl59 From Day One
For Filipino players, trust is everything. gl59 approaches data protection not as a legal checkbox but as a core commitment to every person who creates an account on our platform.
End-to-End Encryption
Every data transmission between your browser or mobile and the gl59 platform is protected by TLS 1.3 encryption. Sensitive fields like passwords and payment details are additionally encrypted at the application layer before they are stored. Your data is never transmitted or stored in plain text.
Strict KYC, Zero Data Selling
gl59 collects identity documents during KYC verification solely to comply with PAGCOR licensing requirements and Philippine anti-money laundering laws. We do not sell, rent, or trade your personal data to third-party advertisers or data brokers — full stop. Your identity documents are stored securely and accessed only by authorised compliance staff.
Secure Payment Processing
gl59 supports GCash, Maya, BPI, BDO, Metrobank, UnionBank, Coins.ph, 7-Eleven Cliqq, and USDT TRC20. All payment data is handled through PCI-DSS compliant payment gateways. gl59 does not store your full card numbers or e-wallet PINs on our servers. Payment credentials stay between you and your financial provider.
Marketing Opt-In, Not Opt-Out
gl59 only sends promotional emails, SMS, and in-app notifications to players who have explicitly opted in to marketing communications during registration or in their account settings. You can withdraw your consent at any time via your account preferences or by contacting support. We never send unsolicited promotional messages.
Transparent Data Use
gl59 maintains an internal data register that documents every category of personal data we process, the legal basis for processing it, and how long it is retained. This policy reflects that register in plain English so that every player — from Manila to Davao, Cebu to Makati — understands exactly what happens to their information.
Dedicated Privacy Support
Have a privacy question or want to exercise one of your data rights? Our Filipino-speaking support team is available 24/7. Privacy requests are logged, tracked, and responded to within the timeframes set out in Section 10 of this policy. No runaround, no long waiting — just straightforward answers from real people who know the platform.
Table of Contents
- 1. Introduction
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Your Data
- 5. Legal Basis for Processing
- 6. How We Use Your Data
- 7. Sharing Your Data
- 8. Cookies & Tracking
- 9. Data Retention
- 10. Your Rights
- 11. Data Security
- 12. Children & Minors
- 13. Policy Changes
- 14. Contact & Complaints
Please read this Privacy Policy carefully. It explains how gl59.org collects and handles personal information about you in connection with your use of the gl59 platform. By registering an account or using gl59's services, you acknowledge that you have read and understood this policy.
1 Introduction
gl59.org ("gl59", "we", "us", "our") is an online casino and sports betting platform regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) and designed specifically for Filipino players. We are committed to protecting the privacy and personal data of every player who registers and plays on our platform.
This Privacy Policy describes the types of personal information that gl59 collects from users of gl59.org ("you", "your", "the player"), the purposes for which that information is used, the parties with whom it may be shared, and the choices and rights available to you regarding your personal data.
This policy is written in plain English with Filipino players in mind. Where legal or technical terms are necessary, we have done our best to explain them clearly. This Privacy Policy should be read together with gl59's Terms and Conditions and any specific game or promotion rules applicable to your use of the platform.
gl59 is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its implementing rules and regulations administered by the National Privacy Commission (NPC).
2 Data Controller
For the purposes of the Data Privacy Act of 2012, gl59.org is the personal information controller responsible for your data. All data collected through the gl59 platform is controlled by gl59 and processed in accordance with this Privacy Policy.
gl59 has appointed a designated Data Protection Officer (DPO) responsible for overseeing compliance with data privacy obligations under Philippine law. If you have any questions, concerns, or requests relating to your personal data, you may contact the gl59 DPO at the details provided in Section 14 of this policy.
gl59 is registered with the National Privacy Commission (NPC) of the Philippines as required under the Data Privacy Act of 2012. Our data protection practices are subject to NPC oversight and periodic review.
3 Personal Data We Collect
gl59 collects the following categories of personal data about you:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Registration |
| Financial Data | GCash or Maya account reference, BPI/BDO/Metrobank account name, transaction history, deposit and withdrawal records | Cashier / payment processing |
| KYC Documents | Scanned copy of government-issued ID (e.g., PhilSys, passport, driver's licence, PRC ID), proof of address | KYC verification (required before withdrawal) |
| Gaming Activity Data | Game play history, bet amounts, win/loss records, session duration, bonus usage, responsible gaming limit settings | Ongoing platform use |
| Technical Data | IP address, device type, operating system, browser type, screen resolution, cookies and similar tracking identifiers | Automatically on site visit |
| Communications Data | Live chat transcripts, support ticket content, email correspondence, feedback submissions | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status for email, SMS, and in-app promotions; preferred contact channel | Registration and account settings |
gl59 does not collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required by a regulatory obligation and with your explicit consent where required.
4 How We Collect Your Data
gl59 collects personal data through the following means:
- Direct collection: Information you provide when you complete the gl59 registration form, submit KYC documents, make deposits or withdrawals, contact customer support, or participate in promotions.
- Automated collection: Technical data collected automatically when you visit gl59.org, including IP address, browser information, and cookies. Please refer to Section 8 for full details on our use of cookies.
- Third-party payment providers: When you initiate a deposit or withdrawal via GCash, Maya, BPI, BDO, Metrobank, UnionBank, Coins.ph, 7-Eleven Cliqq, or USDT TRC20, the relevant payment provider shares transaction confirmation data with gl59 to reconcile your account.
- Identity verification services: During KYC review, gl59 may use third-party identity verification partners to validate the authenticity of documents you submit. These partners process your data on gl59's behalf under strict data processing agreements.
- Game providers: gl59's game partners supply game outcome, session, and activity data that is aggregated into your gl59 account record for responsible gaming monitoring and dispute resolution purposes.
5 Legal Basis for Processing
Under the Data Privacy Act of 2012, gl59 must have a lawful basis for every processing activity involving your personal data. The following bases apply to gl59's processing activities:
- Contractual necessity: Processing your identity, contact, financial, and gaming activity data is necessary to perform the contract between you and gl59 — i.e., to operate your account, accept deposits, process withdrawals, and provide the gaming services you registered for.
- Legal obligation: gl59 is required by PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws to collect and process certain personal data, including KYC documentation and transaction records.
- Legitimate interests: gl59 processes technical data and gaming activity data based on its legitimate interest in detecting fraud, preventing money laundering, ensuring platform security, and improving the player experience — provided these interests are not overridden by your fundamental privacy rights.
- Consent: Where gl59 relies on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
6 How We Use Your Personal Data
gl59 uses the personal data it collects for the following purposes:
- Account creation and management: To register your account, verify your age (21+ requirement), maintain your profile, and keep your account information accurate and up to date.
- Identity verification (KYC): To comply with PAGCOR's Know Your Customer requirements and prevent underage gambling, identity fraud, and the use of false identities on the platform.
- Payment processing: To process deposits and withdrawals in Philippine Peso (PHP) via your chosen payment method, and to reconcile your account balance accurately.
- Regulatory compliance: To meet gl59's obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act, and any reporting obligations to the Anti-Money Laundering Council (AMLC).
- Responsible gaming: To monitor gaming patterns for signs of problem gambling, to enforce deposit limits and self-exclusion requests you have set, and to comply with PAGCOR's responsible gaming framework.
- Customer support: To respond to your enquiries, resolve complaints, and provide assistance in English and Filipino as needed.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct on the platform.
- Platform improvement: To analyse aggregate, anonymised usage data to improve game selection, platform performance, and the overall player experience.
- Marketing communications: Where you have opted in, to send you information about gl59 promotions, new games, and special offers by email, SMS, or in-app notification.
- Legal proceedings: To establish, exercise, or defend legal claims involving your account, where necessary.
gl59 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where such processing is required by law or is necessary to perform the contract with you — in which case you have the right to request human review of the decision.
7 Sharing Your Personal Data
gl59 does not sell your personal data. We share your data only in the following circumstances and only to the extent necessary for each purpose:
- Payment service providers: GCash, Maya, BPI, BDO, Metrobank, UnionBank, Coins.ph, 7-Eleven Cliqq, and USDT TRC20 payment processors, strictly for the purpose of processing your deposit or withdrawal transaction.
- Identity verification partners: Third-party KYC and document verification providers engaged to validate the identity documents you submit. These providers act as data processors under written agreements with gl59.
- Game providers: Licensed game software providers whose games are available on gl59. These providers receive only the technical identifiers necessary to authenticate your gaming session and record game outcomes.
- Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law, court order, or regulatory direction.
- IT and security service providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged by gl59 to operate and secure the platform. All such providers are bound by confidentiality and data processing agreements.
- Professional advisors: Legal counsel, auditors, and compliance consultants where necessary for gl59 to meet its legal and regulatory obligations or to defend or pursue legal claims.
All third parties with whom gl59 shares personal data are required to maintain the confidentiality of that data and to use it only for the specified purpose. gl59 does not authorise any third-party data processor to use your data for their own marketing or commercial purposes.
8 Cookies & Tracking Technologies
gl59.org uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. The following types of cookies are in use on gl59.org:
- Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Functional cookies: Used to remember your preferences such as language settings, display preferences, and whether you have acknowledged certain notices. These improve your experience but are not strictly required.
- Analytics cookies: Used to collect aggregated, anonymised data about how players interact with gl59.org — for example, which pages are visited most frequently and where players encounter errors. This helps gl59 improve the platform. No personally identifiable information is included in analytics reports.
- Responsible gaming cookies: Session-tracking cookies used to power the session time reminder and reality check features. These record session start time and elapsed play duration locally to deliver on-screen notifications.
gl59 does not use third-party advertising or retargeting cookies. You will not be tracked across other websites for the purpose of serving you gl59 advertisements after you leave the gl59.org domain.
You can manage cookie preferences via your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in to and use the gl59 platform.
9 Data Retention
gl59 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. The following retention periods apply:
- Active account data: Retained for the full duration of your account registration on gl59.org.
- KYC documents and identity data: Retained for a minimum of 5 years following account closure, as required under PAGCOR licensing conditions and Philippine anti-money laundering regulations (AMLA).
- Financial transaction records: Retained for a minimum of 5 years following the date of each transaction, consistent with AMLC reporting and record-keeping requirements.
- Customer support communications: Retained for 3 years following closure of each support interaction, to enable resolution of any subsequent disputes or regulatory enquiries.
- Marketing preference records: Retained for the duration of your account, plus 1 year following account closure, to maintain an auditable record of consent and opt-out history.
- Technical and security logs: Retained for 12 months, after which they are either anonymised or securely deleted.
Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.
10 Your Privacy Rights
As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by gl59:
Right to Access
Request a copy of the personal data gl59 holds about you, together with information about how it is used and shared.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you. Some updates can be made directly via your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Right to Object
Object to the processing of your personal data on legitimate interest grounds, or withdraw consent for marketing communications at any time.
Right to Data Portability
Request a copy of your personal data in a structured, machine-readable format for transfer to another platform or service provider.
Right to Restriction
Request that gl59 restricts processing of your data while a correction or objection request is being reviewed and resolved.
To exercise any of the above rights, please submit a written request to gl59's Data Protection Officer at [email protected] with the subject line "Data Privacy Request". gl59 will acknowledge your request within 3 business days and provide a substantive response within 15 business days of receipt, consistent with the timeframes prescribed under the Data Privacy Act of 2012.
gl59 may request additional information to verify your identity before processing a data rights request. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.
Please note that certain rights are subject to limitations. For example, the right to erasure does not apply where gl59 is required to retain your data by law — such as the 5-year retention obligation for KYC and financial records under PAGCOR and AMLC requirements.
11 Data Security
gl59 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Transport Layer Security (TLS 1.3): All data transmitted between your browser or mobile device and gl59.org is encrypted using TLS 1.3, the current industry standard for secure communications.
- Encryption at rest: Personal data stored in gl59's databases is encrypted using AES-256 encryption. KYC documents are stored in an isolated, access-controlled document vault with additional encryption.
- Access controls: Access to personal data within gl59's systems is restricted on a strict need-to-know basis. Staff access is governed by role-based access controls, and all access is logged and audited.
- Multi-factor authentication: All internal systems containing personal data require multi-factor authentication for staff access.
- Penetration testing: gl59 engages independent cybersecurity firms to conduct regular penetration testing and vulnerability assessments of the platform.
- Incident response: gl59 maintains a documented data breach response procedure. In the event of a personal data breach that is likely to result in significant harm to you, gl59 will notify the National Privacy Commission and affected players within the timeframes required under the Data Privacy Act.
While gl59 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. Players are encouraged to use a strong, unique password for their gl59 account and to enable two-factor authentication where available.
12 Children and Minors
gl59 is strictly an adults-only platform. In compliance with Philippine law and PAGCOR regulations, gl59 does not permit any person under the age of 21 years to register an account or participate in any gaming activity on the platform.
gl59 does not knowingly collect personal data from individuals under 21. During the registration process, all players are required to confirm they are 21 years of age or older. KYC verification is mandatory before withdrawal and serves as an additional safeguard to confirm player age.
If gl59 discovers or is notified that personal data has been collected from a person under the age of 21, it will immediately close the relevant account, refund any deposits made, and securely delete all personal data associated with that account, subject only to any mandatory legal retention obligations that may apply.
If you believe that a minor has registered on gl59.org, please contact us immediately at [email protected].
13 Changes to This Privacy Policy
gl59 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable Philippine law or PAGCOR regulations, or improvements to the gl59 platform.
When we make material changes to this policy, we will notify registered players by email to the address on file with your account and by posting a prominent notice on gl59.org. The updated policy will include a revised effective date at the top of the document.
Your continued use of the gl59 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with a revised policy, you should stop using the gl59 platform and may request account closure in accordance with our Terms and Conditions.
Previous versions of this Privacy Policy are available upon written request to the gl59 Data Protection Officer.
14 Contact Us & Complaints
If you have questions, concerns, or requests relating to this Privacy Policy or gl59's handling of your personal data, please contact the gl59 Data Protection Officer:
gl59 Data Protection Officer
Email: [email protected]
Subject line: "Data Privacy Request"
Response time: Within 15 business days of receipt
If you are not satisfied with gl59's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for administering and enforcing the Data Privacy Act of 2012.
For responsible gaming concerns, please visit our Responsible Gaming page for tools, resources, and self-exclusion options available to all gl59 players.
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